Actual Information

Dear Customer,

Please be informed that due to system maintenance at our service provider could be outages in the bankcard service and ATM usage on 25th November 2019 (Monday) from 01:00 AM to 05:00 AM.

Thank you for your patience.

KDB Bank Europe Ltd.


Dear Customers, 

We hereby notifies you that the Bank will amend certain List of Conditions with effect from 15 December 2019. About the changes please find the attached Announcement. Amended List of Conditions that enter into force on 15 December 2019 can be found on www.kdbbank.eu and the customer areas at our branches as well. For the transparency of the amendments track changes versions are also published on the homepage.

Budapest, 15th October 2019

KDB Bank Europe Ltd.

Dear Customer,

Please be informed that due to system maintenance at our service provider could be outages in the bankcard service and ATM usage on 18th October 2019 (Friday) from 03:00 AM to 05:00 AM.

Thank you for your patience.

KDB Bank Europe Ltd.

 


Dear Customers,
 
We call your kind attention that due to system maintenance on October 2, 2019, between 8 pm and 0 am short term temporary service outages may occur in the KDB NetBank and KDB PC Kontakt services.
 

We apologize for any inconvenience it may cause.

Budapest, October 1, 2019


KDB Bank Europe Ltd.  


Dear Customers!

 

Let us inform you, that our SWIFT process system works properly from the 27th of Spetember, 2019., 5:30 pm. The SWIFT and VIBER transactions are fulfil.

 

Thank you for your patience and appreciation!

 

KDB Bank Europe Ltd.

 

Budapest, September 30., 2019.


Dear Customers!

 

Let us inform you, that our SWIFT process system does not work properly since today, 10:20 am.

As a result of this error, the SWIFT and VIBER transactions do not fulfil.

 

Thank you for your patience and appreciation!

 

We will inform you in a further message if the problem will be solved!

Budapest, September 27., 2019.


Dear Customers, 

 

We call your kind attention that due to system maintenance on September 29, 2019 between 3:00 am and 7:00 am our KDB NetBank, KDB PC Kontakt (Electra) and bankcard services might not be available.

 

We apologize for any inconvenience it may cause. 

 

KDB Bank Europe Ltd.


Dear Customers, 

We call your kind attention that due to system maintenance on September 26, 2019 from 6:00 pm our KDB website, KDB NetBank, KDB PC Kontakt (Electra) services at maximum 30 minutes downtime are expected.

 

We apologize for any inconvenience it may cause. 

 

KDB Bank Europe Ltd.


Service outage due to system development on September 25, 2019

Dear Client,

Please be informed that KDB Bank will perform a planned system development activity on September 25, 2019 (Wednesday), between 8:00 pm and 9:00 pm.

Due to our system development, in the mentioned period the KDB NetBank and KDB PC Kontakt (Electra) services will not be available or will have limited availability. During this period login to the services, inquiry of account information, and submit of orders is not possible, or you may experience disruptions in the services. The bankcard service will be continuously available, however the bankcard limit modification will not be possible during this period, therefore if you want to change your bankcard limit, please set the required limit values in advance.

We recommend that you schedule your transactions, orders for any of the time before or after the above mentioned service limitation.

Thank you for your patience and understanding in advance, and we apologize for any inconvenience it may cause.

 

Budapest, September 25, 2019

 

Yours sincerely,

KDB Bank Europe Ltd.


Dear Customer,

Please be informed that due to system maintenance at our service provider could be outages in the bankcard service and ATM usage on 28th September 2019 (Saturday) from 22:00 PM to 23:59 PM.

Thank you for your patience.

KDB Bank Europe Ltd.


 

Important changes related to login and signing orders in KDB NetBank and KDB PC Kontakt as of September 14, 2019

Dear Clients,

As we informed you earlier, the provisions of the PSD2 European Union Payment Services Directive (2015/2366/EU) on strong customer authentication will enter into force on September 14, 2019. According to the change, from this day the Bank’s electronic channels can be used only with strong customer authentication (also known as two-factor authentication) process, for both login to the service and signing orders. Here are detailed the most relevant changes about KDB NetBank/KDB PC Kontakt (Electra) authentication process enters into force on September 14, 2019. Please read the below written information carefully in order to manage your daily finances smoothly via our electronic channels and avoid any inconveniencies.

Detailed information: https://www.kdbbank.eu/sca

Should you have any questions, please do not hesitate to contact our Call Center at +36 1 473 4440 between 7:00 am and 8:00 pm on working days.

KDB Bank Europe Ltd.

 


Service outage due to system development on September 13, 2019

Dear Client,

 

Please be informed that KDB Bank will perform a planned system development activity on September 13, 2019 (Friday), between 8:00 pm and 12:00 midnight.

Due to our system development, in the mentioned period the KDB NetBank and KDB PC Kontakt (Electra) services will not be available or will have limited availability. During this period login to the services, inquiry of account information, and submit of orders is not possible, or you may experience disruptions in the services. The bankcard service will be continuously available, however the bankcard limit modification will not be possible during this period, therefore if you want to change your bankcard limit, please set the required limit values in advance.

 

We recommend that you schedule your transactions, orders for any of the time before or after the above mentioned service limitation.

 

Thank you for your patience and understanding in advance, and we apologize for any inconvenience it may cause.

 

Budapest, September 11, 2019

 

Yours sincerely,

KDB Bank Europe Ltd.


Dear Customer,

Please be informed that due to system maintenance at our service provider could be outages in the bankcard service and ATM usage on 15th September 2019 (Sunday) from 03:00 AM to 04:00 AM.

Thank you for your patience.

KDB Bank Europe Ltd.


Dear Customer,

Please be informed that due to system maintenance at our service provider could be outages in the bankcard service and ATM usage on 10th September 2019 (Tuesday) from 03:00 AM to 05:00 AM.

Thank you for your patience.

KDB Bank Europe Ltd.


 

KDB API services and sandbox

In accordance with the PSD2 Directive and the RTS describing the related technical requirements, KDB Bank has published the documentation of API services will be applied by the Bank from 14 September 2019, and a testing environment (sandbox) for developers.

Further information: http://www.kdbbank.eu/kdb-api-services

KDB Bank Europe Ltd.

 


Mandatory application of strong customer authentication on electronic channels as of September 14, 2019

Dear Customers,

Hereby we would like to inform you about an important change in legal regulations relevant to payment services that will come into force as of 14th September 2019. According to the change which directly affects our customers, from 14th September 2019 the Bank’s electronic channels can be used only with strong customer authentication, also known as two-factor authentication process, for both login to the service and signing orders. At our Bank the two-factor authentication process for KDB NetBank and KDB PC Kontakt (installed client program) services is implemented by using ViCA application, which is already available.

We kindly call your attention that as of 14th September 2019 you will not be able to use the KDB NetBank and KDB PC Kontakt services in the usual way (user ID + login password, fixed signature password, SMS signature code)! In order to avoid this, please visit one of our branches as soon as possible to apply for ViCA app.

Click here to see further information about the changes.

Budapest, 29th March 2019

KDB Bank Europe Ltd.

 


 

KDB Bank Europe signed Statement of Commitment as a confirmation to act as a Market Participant in a manner consistent with the principles of the FX Global Code.

10 December 2018

KDB Bank Europe Ltd.

 


 

Renewed KDB NetBank and PC Kontakt services

We are pleased to inform you that our internet banking (KDB NetBank) and the installed corporate client program (KDB PC Kontakt) solutions have been renewed.

Click here to download the information material about the new services and changes in the usage.

Please contact our Call Center, in case

  • you have any problem to login or using our services,
  • you have any problem with the upgrade of V5.00 PC Kontakt client program to V7.00, or with the installation, if you need technical support, or
  • should you have any further questions about the above.

Our Call Center staff is at your service, please call +36 1 473 4440 or +36 1 374 9990, between 7 am and 8 pm on working days.

We hope that you will be satisfied with our renewed NetBank and PC Kontakt services, and you will continue to enjoy our services.

Budapest, 7 May 2018

Yours sincerely,

KDB Bank Europe Ltd.

 


 

Dear Customers,

Please be informed that the text messages sent by KDB Bank (e.g. notifications on bankcard/account transactions, NetBank SMS signature password) can now be received from two sender phone numbers.

Telephone numbers certifying the authenticity of text messages sent by KDB Bank are: +36 70 706 0532, +36 30 344 4094

Budapest, February 20, 2018

KDB Bank Europe Ltd.

 


Renewing KDB NetBank and PC Kontakt installed client program services

Dear Client,

We are pleased to inform you that our internet banking (KDB NetBank) and the installed client program (KDB PC Kontakt) solutions are to be renewed soon.

About the exact date and time of the launch of renewed services (henceforth: transposition) and its process, the start and end time of possible outages, another message will be sent at least 3 days prior to the transposition. Please give special attention to your mailbox in NetBank/PC Kontakt and our homepage.

Most important issues in regards to new services and changes in usage are summarized, click here to read it. Please review our letter very carefully and in case of any arising question turn to the Call Center or your relationship manager.

After the transposition if you have any problem when using our services, or should you have any further questions about the above, please contact our Call Center at +36 1 473 4440 or +36 1 374 9990, between 7 am and 8 pm on working day, our colleagues are ready to assist you.

We hope that the changes in NetBank and PC Kontakt services will have the least discomfort for you, and you will be satisfied with our renewing services, and you will continue to enjoy our services.

Thank you for your cooperation and understanding!

Budapest, 18 January 2018

KDB Bank Europe Ltd.

 


 

Change in the telephone number of our KDB Kontakt Call Center service

Dear Customer,

Please be informed that based on the Decree 1/2016 (I. 15.) on the amendment of several decrees on identifier management, issued by the National Media and Infocommunications Authority, the domestic "blue numbers" using area code 40 will be ceased in 2017. According to this, the blue number 06 40 532 532 of KDB Bank Call Center customer service will be cancelled on 31 December, 2017.

Please note that, from 1st of January, 2018 our Call Center customer service will only be available on the already operating phone numbers that can be called both from Hungary and abroad: +36 1 473 4440 and +36 1 374 9990.

In case you wish to contact us via phone, please call the above phone number from now on! If our contact details are stored on your device, then we also recommend updating them as soon as possible.

Yours faithfully,
KDB Bank Europe Ltd.

 


 

Dear Clients,

We inform you about 2017 bank holidays of KDB Europe Slovak Branch Office. The branch will be closed on the following days due to Slovakian national holidays:

6th January 2017
14th-17th April 2017
1st May, 8 May 2017
5th July 2017
29th August 2017
1st September, 15th September 2017
1st November, 17th November 2017
25-26th December 2017

Best regards,
KDB Bank Europe Ltd.



 

Dear Clients,


We inform you that our Bank suspended the sale of mortgage loans for private persons from 17 December 2014.

Best regards,

KDB Bank Europa Ltd.

Budapest, 17 December 2014

 


 

Dear Customer!

Please be noted that Prevention of Money Laundering and Counter Terrorist Financing Act of 2007 section 42 requires full customer due diligence, made not earlier than 1st of July, 2013, otherwise the client will not be able to transact after  31st of December, 2014.

If You:
•    Established business relationship with the Bank before 1st of July, 2013 or
•    have not completed customer due diligence after 1st of July, 2013


in that case, please visit any of our branches for a new customer due diligence until  the 31st of December, 2014.

For the location of our branches and opening hours please visit http://www.kdbbank.eu/branches or call +36 40 532 532.
Please kindly note the above. We apologize for any inconvenience that this may have caused you.


Budapest, 2014-08-15

Your Sincerely
KDB Bank Europe Ltd

 


 

Dear Clients,

Please be informed that the bankcard SMS transaction limits were decreased to zero in order to prevent bankcard cheating. Please, click here to find more information (English text below).

KDB Bank Europe Ltd.


 

Dear Clients,

Please be informed, that we terminate EUR nostro accounts with Commerzbank Frankfurt (COBADEFF), with UniCredit Bank Hypovereinsbank Munich (HYVEDEMM) and with UniCredit Bank Austria Vienna (BKAUATWW). Please stop channelling international payments via these accounts and use ING Belgium SA, Brussels instead.

Thank you for your understanding.


 

Dear Cardholders,

Please be informed that due to a technical problem the bankcard issuing fees will be debited on 21st  of May instead of the formerly planned 9th April and first week of May.

Thank you for your understanding.

KDB Bank Europe Ltd.


 

Dear Customers,

we kindly inform you that the deposit covered loan and overdraft for private individuals have been suspended – temporarily – as of today due to changing legislations.

 

KDB Bank Europe Ltd.

April 03, 2014.


 

IMPORTANT INFORMATION FOR CARDHOLDERS!

Please be informed, that our Bank will began the issuance of new VISA chip debit card and withdraw the current VISA (non-chip) cards in November 2013.The issuance of the VISA chip debit cards - in expedited procedure, independently from the currently cards expiry date - will be carried out till 31 December 2013, in which we ask for your kind assistance. Please read attentively the announcement on the card issuance by clicking here.

 


 

IMPORTANT INFORMATION FOR CARDHOLDERS!

Please be informed, that our Bank will began the issuance of a new, safer, technically advanced VISA chip debit card and the bank will withdraw the current VISA (non-chip) cards in November 2013.The issuance of the VISA chip debit cards – particularly in the safety of our customers – in expedited procedure, independently from the currently cards expiry date will be carried out till 31 December 2013, in which we ask for your kind assistance. More information

 


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