Actual Information
Planned system maintenance
Dear Customers,
We call your kind attention that due to planned system maintenance on 24th September 2023 (Sunday) between 9:00 a.m. - 5:00 p.m. and between 10 p.m. - 11 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.
To cancel your bankcard during this periods - if the Call Center IVR is not available - please call SIA Central Europe Zrt at +36 1 421 2299.
We apologize for any inconvenience it may cause.
Budapest, 24 August 2023
KDB Bank Europe Ltd.
Planned system maintenance
Dear Customers,
We call your kind attention that due to planned maintenance of our IT systems
on 24th August 2023 between 09:00 PM and 10:00 PM,
on 27th August 2023 between 08:00 AM and 09:00 AM,
on 29th August 2023 between 09:00 PM and 10:00 PM our services listed below will not be available, or will have limited availability only:
• KDB NetBank (internetbank service)
• KDB PC Kontakt (Electra service)
• sending instant domestic HUF transfer
• KDB openAPI channel
We apologize for any inconvenience it may cause.
Budapest, 21st July 2023
KDB Bank Europe Ltd.
Dear Customers,
We call your kind attention that due to planned system maintenance
• on 23rd July 2023 (Sunday) between 9:00-17:00 there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.
To cancel your bankcard during this period - if the Call Center IVR is not available - please call SIA Central Europe Zrt at +36 1 421 2299.
We apologize for any inconvenience it may cause.
Budapest, 16 June 2023
KDB Bank Europe Ltd.
Dear Customers,
We would like to inform you that an unexpected technical problem with our external service partner affecting the bankcard service has been resolved. The bankcard service is operating smoothly again.
We apologise for any inconvenience caused.
Budapest, 2023. június 6.
KDB Bank Európa Zrt.
Planned system maintenance
Dear Customers,
We call your kind attention that due to planned system maintenance at our service provider there may be temporary disruptions in the operation of the bankcard service (purchase, ATM cash withdrawal) on 28 June 2023 between 01:00 AM and 03:00 AM.
We apologize for any inconvenience it may cause.
Budapest, 26 May 2023
KDB Bank Europe Ltd.
Planned system maintenance
Dear Customers,
We call your kind attention that due to planned maintenance of our IT systems on 24th June 2023 between 08:00 AM and 04:00 PM our services listed below will not be available, or will have limited availability only:
• KDB NetBank (internetbank service)
• KDB PC Kontakt (Electra service)
• sending instant domestic HUF transfer
• KDB openAPI channel
We apologize for any inconvenience it may cause.
Budapest, 19th May 2023
KDB Bank Europe Ltd.
Planned system maintenance
Dear Customers,
We call your kind attention that due to planned system maintenance at our service provider there may be temporary disruptions in the operation of the bankcard service (purchase, ATM cash withdrawal) on 12 June 2023 between 00:00 AM and 02:00 AM.
We apologize for any inconvenience it may cause.
Budapest, 24 April 2023
KDB Bank Europe Ltd.
Planned system maintenance
Dear Customers,
We call your kind attention that due to planned system maintenance
• on 16th April 2023 (Sunday) between 9:00-17:00 there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.
To cancel your bankcard during this period - if the Call Center IVR is not available - please call SIA Central Europe Zrt at +36 1 421 2299.
We apologize for any inconvenience it may cause.
Budapest, 17 March 2023
KDB Bank Europe Ltd.
Planned system maintenance
Dear Customers,
We call your kind attention that due to planned system maintenance at our service provider there may be temporary disruptions in the operation of the bankcard service (purchase, ATM cash withdrawal) during the following period:
- on 14 April 2023 between 10:00 PM and 11:00 PM
We apologize for any inconvenience it may cause.
Budapest, 16 March 2023
KDB Bank Europe Ltd.
Planned system maintenance
Dear Customers,
We call your kind attention that due to planned system maintenance at our service provider there may be temporary disruptions in the operation of the bankcard service (purchase, ATM cash withdrawal) during the following periods:
• on 12 April 2023 between 02:00 AM and 03:00 AM
• on 14 May 2023 between 01:10 AM and 01:40 AM
• on 28 May 2023 between 01:10 AM and 01:40 AM
We apologize for any inconvenience it may cause.
Budapest, 8 March 2023
KDB Bank Europe Ltd.
Information for our customers using the ViCA mobile app - please update the ViCA app by 30 January 2023 at the latest!
Dear Customer,
Please be informed that from 31 January 2023 it will not be possible to use the versions of ViCA mobile application older than version 3.2 with KDB NetBank and KDB PC Kontakt services. Version 3.2 will be released to the app stores in the coming days. Please update your ViCA application to the version 3.2 until 30 January 2023.
Thank you for your understanding and cooperation in advance!
Budapest, 19 January 2023
KDB Bank Europe Ltd.
System maintenance
Dear Customers,
We call your kind attention that due to scheduled system maintenance
• on 18 February 2023 (Saturday) between 8:00-12:00 there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the instant domestic HUF transfer, the bankcard service, the SMS sending, the Call Center IVR, and the Bank’s website.
To cancel your bankcard during this period - if the Call Center IVR is not available - please call SIA Central Europe Zrt at +36 1 421 2299.
We apologize for any inconvenience it may cause.
Budapest, 12 January 2023
KDB Bank Europe Ltd.
System maintenance
Dear Customers,
We call your kind attention that due to scheduled system maintenance
• on 10 January 2023 between 5:00-6:00 there may be temporary disruptions in the operation of the bankcard service (purchase, ATM cash withdrawal),
• on 15 January 2023 between 8:00-17:00 there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the instant domestic HUF transfer, the bankcard service and the Bank’s website.
We apologize for any inconvenience it may cause.
Budapest, 13 December 2022
KDB Bank Europe Ltd.
Information for our customers using the ViCA mobile app - please update the ViCA app by 2 November 2022 at the latest!
Dear Customer,
As previously announced, from 2 November 2022 using the older versions of ViCA mobile application will not be possible with KDB NetBank and KDB PC Kontakt services. From that day only the following versions of ViCA mobile application can be used with KDB Bank services:
- on Android system: version 3.1.5 or higher version of ViCA application
- on iOS system: version 3.1 or higher version of ViCA application
Please update your ViCA application to the available latest version until 2 November 2022. Thank you for your understanding and cooperation in advance!
Budapest, 26 October 2022.
KDB Bank Europe Ltd.
IT Development Project Notice
KDB Bank Europe Ltd is looking for a qualified vendor to develop Loan, Deposit and Other requirements into the Bank’s banking system as below:
▪ Project name: Loan, Deposit, and Other Requirements Development.
▪ Period: Less than 1 year.
▪ Scope: To add new functions or modify existing functions of the current banking system of the Bank as per the requirement such as Loan 55(fifty-five) and Deposit & Others 48 (forty-eight).
▪ Budget: Loan: 131,000,000+VAT, Deposit & Others: 136,000,000+VAT
▪ Other:
- The banking system is working based on the technology stack of Power Builder, Tuxedo, Oracle Database, and C/C++.
- Experienced developers with C or C++ programming language and Power Builder are required.
- Proposal might be for Loan development, for Deposit & Other development, or for all together.
- Please contact us if a vendor is qualified with above. Then, RFP will be provided and further discussion is possible for a vender to prepare an offer.
Contact: Jang.MoonSuk@kdbbank.eu / +36 70 797 8738
KDB Bank Europe Ltd.
Budapest, October 12, 2022
Extraordinary system maintenance - 2022.09.17-2022.09.18
Dear Customers,
We call your kind attention that due to scheduled system maintenance on between 11:00 pm September 17 2022 and 3:00 am September 18 2022 there may be temporary disruptions in the operation of the Call Center and bankcard services.
We apologize for any inconvenience it may cause.
Budapest, September 15, 2022
KDB Bank Europe Ltd.
System maintenance - 2022.10.14
Dear Customers,
We call your kind attention that due to scheduled system maintenance on October 14 2022 between 4:00-8:00 there may be temporary disruptions in the operation of the bankcard service.
We apologize for any inconvenience it may cause.
Budapest, September 13, 2022
KDB Bank Europe Ltd.
System maintenance
Dear Customers,
We call your kind attention that due to system maintenance
- on September 25, 2022 between 8:00-17:00 there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the instant domestic HUF transfer, the bankcard service and the Bank’s website,
- on September 26, 2022 between 12:00-12:15 the logging in / signature of orders in KDB NetBank and KDB PC Kontakt (Electra) services via ViCA mobile application will not be available.
We apologize for any inconvenience it may cause.
Budapest, August 25, 2022
KDB Bank Europe Ltd.
Information for our customers using the ViCA mobile app - please update the ViCA app by 2 November 2022 at the latest!
Dear Customer,
Please be informed that from 2 November 2022, the older versions of ViCA mobile application - older than ViCA app version 3.1.5 on Android and 3.1 on iOS - will not be possible to use with KDB NetBank and KDB PC Kontakt services. Please update your ViCA application to the available latest version until 2 November 2022.
Thank you for your understanding and cooperation in advance!
Budapest, 29 July 2022
KDB Bank Europa Zrt.
Dear Customers,
Please be informed that due to system maintenance at our service provider temporary outages could be in the bankcard services during the following periods:
- on 10 July 2022 (Sunday) between 00:00 AM and 06:00 AM
- on 17 July 2022 (Sunday) between 00:00 AM and 06:00 AM
- on 24 July 2022 (Sunday) between 00:00 AM and 06:00 AM
- on 31 July 2022 (Sunday) between 00:00 AM and 06:00 AM
We apologize for any inconvenience it may cause.
Budapest, 29 June 2022
KDB Bank Europe Ltd.
IT Development Project Notice
KDB Bank Europe Ltd is looking for a qualified vendor to develop loan requirements into the Bank’s banking system as below:
▪ Project name: Loan Requirements Development.
▪ Period: Less than 1 year.
▪ Scope: To add new functions or modify existing functions of the current banking system of the Bank as per 55(fifty-five) requirements.
▪ Budget: HUF 131,000,000+VAT.
▪ Other:
- The banking system is working based on the technology stack of Power Builder, Tuxedo, Oracle Database, and C/C++.
- Experienced developers with C or C++ programming language and Power Builder are required.
- Please contact us if a vendor is qualified with above. Then, RFP will be provided with the defined 55(fifty-five) requirements and further discussion is possible for a vender to prepare an offer.
Contact: Jang.MoonSuk@kdbbank.eu / +36 70 797 8738
KDB Bank Europe Ltd.
Budapest, July 8, 2022
IT Development Project Notice
KDB Bank Europe Ltd is looking for a qualified vendor to develop deposit and other requirements into the Bank’s banking system as below:
▪ Project name: Deposit and Other Requirements Development.
▪ Period: Less than 1 year.
▪ Scope: To add new functions or modify existing functions of the current banking system of the Bank as per 48(forty-eight) requirements.
▪ Budget: HUF136,000,000+VAT.
▪ Other:
- The banking system is working based on the technology stack of Power Builder, Tuxedo, Oracle Database, and C/C++.
- Experienced developers with C or C++ programming language and Power Builder are required.
- Please contact us if a vendor is qualified with above. Then, RFP will be provided with the defined 48(forty-eight) requirements and further discussion is possible for a vender to prepare an offer.
Contact: Jang.MoonSuk@kdbbank.eu / +36 70 797 8738
KDB Bank Europe Ltd.
Budapest, July 1, 2022
System maintenance
Dear Customers,
We call your kind attention that due to system maintenance between 21:00 and 23:00 on June 30, 2022 (Thursday) outage affecting KDB NetBank and KDB PC Kontakt services is expected.
We apologize for any inconvenience it may cause.
KDB Bank Europe Ltd.
Dear Customer,
Please be informed that due to system maintenance at our service provider outages could be in the bankcard services on 26th June 2022 (Sunday) between 1:00 AM and 6:00 AM and on 19th July 2022 (Tuesday) between 0:00 AM and 3:00 AM.
Thank you for your patience.
KDB Bank Europe Ltd.
IT Development Project Notice
KDB Bank Europe Ltd is looking for a qualified vendor to develop its core banking system functions as below:
▪ Project name: Core Banking System Functions Development
▪ Period: Might be decided after negotiation
▪ Scope: To add new functions or modify existing functions of the current Core Banking system of the Bank as per the defined requirements.
▪ Budget: NET 257,107,200 HUF
▪ Other:
Experienced developers are required, who can develop functions by C or C++ programming language using Power Builder.
The Core Banking system of the Bank is working based on the technology stack of Power Builder, Tuxedo, Oracle Database, and C/C++.
The total requirement number is 133 and the overall definition was already made.
If the vendor is qualified with C or C++ programming language developers and has the intention to propose an offer to the Bank, the defined requirements can be provided.
After reviewing the requirements, the vendor might suggest an offer based on its own scope of development among the 133 requirements.
Contact: Jang.MoonSuk@kdbbank.eu / +36 70 797 8738
KDB Bank Europe Ltd.
Budapest, May 20, 2022
System maintenance
Dear Customers,
We call your kind attention that due to system maintenance on 5th April 2022 (Tuesday) between 18:00 and 19:00 there may be disruptions in accessing to the Bank’s website, the KDB NetBank, the KDB PC Kontakt (Electra), the ViCA application services and the strong customer authentication during online purchase with bankcard.
We apologize for any inconvenience it may cause.
KDB Bank Europe Ltd.
Dear Customers,
please be informed that our branches will be closed on 14 March 2022 (Monday) and 15 March 2022 (Tuesday), and Call Center agents are also not available on these days. Related to the holiday on 14 March, our branches will be open on 26 March (Saturday).
Please find more information on opening hours and availabililty of services by clicking here.
KDB Bank Europe Ltd.
IT Development Project Notice
KDB Bank Europe Ltd is looking for a qualified vendor to develop its core banking system functions as below:
▪ Project name: Core Banking System Functions Development
▪ Period: Might be decided after negotiation
▪ Scope: To add new functions or modify existing functions of the current Core Banking system of the Bank as per the defined requirements.
▪ Other:
Experienced developers are required, who can develop functions by C or C++ programming language using Power Builder.
The Core Banking system of the Bank is working based on the technology stack of Power Builder, Tuxedo, Oracle Database, and C/C++.
The total requirement number is 134 and the overall definition was already made.
If the vendor is qualified with C or C++ programming language developers and has the intention to propose an offer to the Bank, the defined requirements can be provided.
After reviewing the requirements, the vendor might suggest an offer based on its own scope of development among the 134 requirements.
Contact: Jang.MoonSuk@kdbbank.eu / +36 70 797 8738
KDB Bank Europe Ltd.
Budapest, March 11, 2022
System maintenance
Dear Customers,
We call your kind attention that due to system maintenance there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the bankcard service and the Bank’s website between 8:00 and 17:00 on March 13, 2022 (Sunday).
We apologize for any inconvenience it may cause.
KDB Bank Europe Ltd.
System maintenance
Dear Customers,
We call your kind attention that due to system maintenance between 20:00 and 22:00 on March 10, 2022 (Thursday) there may be temporary disruptions in the operation of KDB NetBank and KDB PC Kontakt services.
We apologize for any inconvenience it may cause.
KDB Bank Europe Ltd.
System maintenance
Dear Customers,
Please be informed that due to system maintenance between 9:00 and 12:00 on February 27, 2022 (Sunday) the Bank’s website (www.kdbbank.eu) will be unavailable. The KDB NetBank service is available directly at https://netbank.kdbbank.eu, which will continue to operate without interruption during this time.
We apologize for any inconvenience it may cause.
KDB Bank Europe Ltd.
Service outage due to system maintenance
Dear Customers,
We call your kind attention that due to system maintenance between 21:00 and 22:00 on February 23, 2022 (Wednesday) outage affecting KDB NetBank and KDB PC Kontakt services is expected.
We apologize for any inconvenience it may cause.
KDB Bank Europe Ltd.
Dear Customers,
due to the renovation works affecting our Head Office Branch in Budapest, Bajcsy-Zsilinszky út 42-46., we kindly ask our customers to visit our branch between 8:30 and 12:00 if possible, for smooth customer service. The opening hours have not changed.
Thank you for your understanding.
KDB Bank Europe Ltd.
System maintenance
Dear Customers,
We call your kind attention that due to system maintenance on 29 January 2022 (Saturday) between 21:00 and midnight there may be disruptions in accessing to the Bank’s website, the KDB NetBank, the KDB PC Kontakt (Electra), the ViCA application services and the strong customer authentication during online purchase with bankcard.
We apologize for any inconvenience it may cause.
KDB Bank Europe Ltd.
Dear Customer,
Please be informed that due to system maintenance at our service provider outages could be in the bankcard service and ATM usage on 23rd January 2021 (Sunday) from 01:00 AM to 06:00 AM.
Thank you for your patience.
KDB Bank Europe Ltd.
Dear Customers,
please be informed that on 31 December 2021 our branches will be open until 12:30.
Please find more information on the availability of our services by clicking here.
KDB Bank Europe Ltd.
Extension of tender submission date to develop core banking system functions of the Bank
This refer to the tender notice announced on September 28, 2021 to develop core banking system functions of the Bank. The last date for the tender submission date is extended till November 23, 2021. The other terms and conditions of the tender notice will remain unchanged. Please refer to the following for details.
KDB Bank Europe Ltd.
Budapest, November 10, 2021
TENDER NOTICE
KDB Bank Európa Zrt invites limited tenders to develop its core banking system functions as per following details. The budget for the development is 534,000,000 HUF (including VAT).
KDB Bank Europe Ltd.Budapest, September 28, 2021
Dear Customer,
Please be informed that due to system maintenance at our service provider outages could be in the bankcard services on the 23 October, 2021 from 1:00 AM to 6:00 AM.
Thank you for your patience.
KDB Bank Europe Ltd
Budapest, 18 October, 2021.
Dear Customer,
Please be informed that due to system maintenance at our service provider outages could be in the bankcard services on the 15 October, 2021 from 3:00 AM to 6:00 AM.
Thank you for your patience.
KDB Bank Europe Ltd
Budapest, 12 October, 2021.
Service outage due to system maintenance
We hereby call our Clients' kind attention that due to system maintenance, a service outage affecting KDB NetBank and KDB PC Kontact services is expected between 5 p.m. and 9 p.m. on October 13, 2021 (Wednesday). We apologize for any inconvenience.
KDB Bank Europe Ltd.
Budapest, October 11, 2021.
Dear Customer,
Please be informed that due to system maintenance at our service provider outages could be in the bankcard service and ATM usage on the following dates:
- 25th September 2021 (Saturday) from 02:00 AM to 05:00 AM,
- 26th September 2021 (Sunday) from 02:00 AM to 05:00 AM
Thank you for your patience.
KDB Bank Europe Ltd.
Service outage due to system maintenance
We herebly call our Clients' kind attention that due to system maintenance, a service outage affecting KDB NetBank and KDB PC Kontact services is expected between 8:30-9:30 pm on August 10, 2021 (Tuesday). We apologize for any inconvenience it may cause.
KDB Bank Europe Ltd.
Budapest, 9th of August, 2021.
Dear Customers!
We kindly inform you, that – due to technical issues – the ATMs in the Central Branch of KDB Bank Europe Ltd. at Bajcsy-Zsilinszky st. will be out of order on the 14th of July, 2021., Wednesday from 16:30 and on the 15th of July, 2021, Thursday. In case of cash withdrawal, please visit our Central Branch, and contact our colleagues.
Thank you for your patience!
Best regards,
KDB Bank Europe Ltd.Information related to transfer orders to Canada
We would like to inform our customers that as of 1st of June 2021, the mandatory data to be provided in the transfer orders to Canada will change.
For the details, please download the information material here.
TENDER NOTICE
KDB Bank Európa Zrt invites limited tenders to purchase treasury software package license and customizing as per following details.
Dear Customer,
Please be informed that the online (internet based/virtual) bankcard payments related authentication process will be changed from 31 December 2020.
To meet legal requirements and to increase your security during the payment the following two factor will be required to authenticate the transaction:
- one time password sent via SMS (Secure internet based payment verification code)
- password (this will be delivered until 30 December 2020)
In regards the above the General Terms and Conditions for VISA Chip Debit Cards will be amended with the effective date 31 December 2020, of which we have informed you in the form of Netbank message and on the November account statement.
Please follow our homepage about the above changes, where we will keep you updated.
Sincerely yours,
KDB BANK
Dear Customers!
As the pandemic emergency situation is officially ended in Hungary, the opening hours of our HO Branch at Bajcsy-Zsilinszky street and Kőbánya Branch at Kőbányai street return to the formal version from this Thursday, the 25th of June 2020.
M-Thr: 8:30-16:30
F: 8:30-15:30
We inform you, that the Margit Branch at Margit blv. and the Bartók Branch at Bartók Béla street are closed for an undefined period. Please use the services of our HO Branch or Kőbánya Branch.
Sincerely,
KDB Bank Europe Ltd.
Dear Clients,
We would kindly inform our Private contactless cardholder Clients, that based on the Government Decree (60/2020. III.23) due to the pandemic situation the PIN usage for contactless card payments is required only for transaction’s over 15 000 HUF.
Kind Regards,
KDB Bank
Opening hours in KDB Europe Bank branches from the 2nd of April, 2020.
Let us inform our kind Customers, that our branches have shorter opening hours from the 2nd of April, 2020.
For the sake of prevention from 20 March Margit körúti Branch / Bartók Béla úti Branch are closed for indefinite period. For a seamless client service we have regrouped our Margit körúti Branch / Bartók Béla úti Branch colleagues to our central Branch.
1054 Budapest, Bajcsy Zsilinszky road 42-46.
The opening hours in our Central Branch and the Kőbánya Branch are the following from the 2nd of April, 2020.
Monday – Friday: 8:30 - 15:00
We ask our cutomers to use our NetBank service (netbank.kdbbank.eu), or ask the help of our call center, the KDB Kontakt, dial +36 1 473 4440 or +36 1 374 9990, please.
In accordance with the Hungarian Bank Association we kindly ask our customers to act as written below:
- The utilization of digital and electronic platforms are strongly recommended
- In case of any symptoms of the virus please do not enter the bank’s customer service area,
- For public health reconsiderations please acknowledge that our customer services will only deal with the equal number of clients as staff is available
- Please keep minimum 2-meter distance from each other while waiting,
- As much as it is possible please minimalize the time and activity of your business
We have decided not to make our clients wait in the customer service area. Only the clients already being served can be present inside the service area, other clients are expected to wait inside or outside the main entrance door. The security guards are going to let you in when the next customer service clerk is available.
The ATMs at the branches work as usual.
Dear Customers!
To protect our customer’s and colleague’s health and the continuous customer service are most important to KDB Bank Europe Ltd.
We ask our cutomers to use our NetBank service (netbank.kdbbank.eu), or ask the help of our call center, the KDB Kontakt, dial +36 1 473 4440 or +36 1 374 9990, please.
In accordance with the Hungarian Bank Association we kindly ask our customers to act as written below:
- The utilization of digital and electronic platforms are strongly recommended
- In case of any symptoms of the virus please do not enter the bank’s customer service area,
- For public health reconsiderations please acknowledge that our customer services will only deal with the equal number of clients as staff is available
- Please keep minimum 2-meter distance from each other while waiting,
- As much as it is possible please minimalize the time and activity of your business
We try our best to effectively protect common health, consequently we have decided not to make our clients wait in the customer service area. Only the clients already being served can be present inside the service area, other clients are expected to wait inside or outside the main entrance door. The security guards are going to let you in when the next customer service clerk is available.
Thank you for your understanding and for your cooperation!
KDB Bank Europe Ltd.
Dear Customers,
The health of our customers and employees is a top priority for KDB Bank Europe, so for the sake of prevention from 20 March Margit körúti Branch / Bartók Béla úti Branch is closed for indefinite period.
For a seamless client service we have regrouped our Margit körúti Branch / Bartók Béla úti Branch colleagues to our central Branch.
1054 Budapest, Bajcsy Zsilinszky road 42-46.
The ATMs at the branches work as usual.
Thank for your understanding & cooperation!
KDB Bank Europe Ltd.
Dear Customers,
KDB Bank Europe Ltd. has been informed recently by several customers, that they have found our exchange rates on www.valutabank.hu, but those rates are different from the actual, official rates that can be found on www.kdbbank.eu and in our branches.
KDB Europe Ltd. would like to inform the customers that we have no connection to www.valutabank.hu, we did not make any order to show our exchange rates on the website, and also have no influence on the content of www.valutabank.hu.
KDB Bank Europe Ltd. would like to call all customer’s attention that the actual rates can be found on the Bank’s official website, www.kdbbank.eu, and you can get information in our branches. KDB Bank Europe Ltd. cannot bear responsibility for any information published by third party.
Thank you for your understanding!
Sincerely,
KDB Bank Europe Ltd.
Information on Statement of Fees
Dear Clients,
In accordance with the legal provisions (Directive 2014/92/EU, 2018/33/EU Regulation, 144/2018. (VIII. 13.) Gov. Decree) KDB Bank provides Statement of Fees in standardized format and content for its private person Clients once a year after 1 January 2020, free of charge, about all fees and interests incurred in the previous year - in case of first Statement of Fees from August 1, 2019 to December 31, 2019 period - for services linked to a payment account.
Our answers to the most frequently asked questions about the Statement of Fees can be found in the material that can be downloaded here.
KDB Bank Europe Ltd.
Dear Customers!
Please be informed, that the branches of KDB Bank Europe Ltd. will be opened on the 14th of December, 2019., Saturday, in between 8:30-15:30 o’clock. You can use the service of our Call Center till 16:00, the VIBER and the GIRO transfers will be available till 11:00.
On the 23rd of December, 2019., Monday, and the 30th of December, 2019., Monday the services of the Bank will be available as on regular weekdays.
On the 31st of December 2019., Tuesday the branches will be opened in between 8:30-12:30, you can use the service of our Call Center till 15:00, the VIBER transfer till 11:00, the GIRO transfer will be available till 11:00.
On the 24th, 25th, 26th, 27th of December 2019., and on the 1st of January 2020., the branches of KDB Bank Europe Ltd. will be closed.
KDB Bank Europe Ltd.
Dear Customers,
We hereby notifies you that the Bank will amend certain List of Conditions with effect from 15 December 2019. About the changes please find the attached Announcement. Amended List of Conditions that enter into force on 15 December 2019 can be found on www.kdbbank.eu and the customer areas at our branches as well. For the transparency of the amendments track changes versions are also published on the homepage.
Budapest, 15th October 2019
KDB Bank Europe Ltd.
Important changes related to login and signing orders in KDB NetBank and KDB PC Kontakt as of September 14, 2019
Dear Clients,
As we informed you earlier, the provisions of the PSD2 European Union Payment Services Directive (2015/2366/EU) on strong customer authentication will enter into force on September 14, 2019. According to the change, from this day the Bank’s electronic channels can be used only with strong customer authentication (also known as two-factor authentication) process, for both login to the service and signing orders. Here are detailed the most relevant changes about KDB NetBank/KDB PC Kontakt (Electra) authentication process enters into force on September 14, 2019. Please read the below written information carefully in order to manage your daily finances smoothly via our electronic channels and avoid any inconveniencies.
Detailed information: https://www.kdbbank.eu/sca
Should you have any questions, please do not hesitate to contact our Call Center at +36 1 473 4440 between 7:00 am and 8:00 pm on working days.
KDB Bank Europe Ltd.
KDB API services and sandbox
In accordance with the PSD2 Directive and the RTS describing the related technical requirements, KDB Bank has published the documentation of API services will be applied by the Bank from 14 September 2019, and a testing environment (sandbox) for developers.
Further information: http://www.kdbbank.eu/kdb-api-services
KDB Bank Europe Ltd.
Mandatory application of strong customer authentication on electronic channels as of September 14, 2019
Dear Customers,
Hereby we would like to inform you about an important change in legal regulations relevant to payment services that will come into force as of 14th September 2019. According to the change which directly affects our customers, from 14th September 2019 the Bank’s electronic channels can be used only with strong customer authentication, also known as two-factor authentication process, for both login to the service and signing orders. At our Bank the two-factor authentication process for KDB NetBank and KDB PC Kontakt (installed client program) services is implemented by using ViCA application, which is already available.
We kindly call your attention that as of 14th September 2019 you will not be able to use the KDB NetBank and KDB PC Kontakt services in the usual way (user ID + login password, fixed signature password, SMS signature code)! In order to avoid this, please visit one of our branches as soon as possible to apply for ViCA app.
Click here to see further information about the changes.
Budapest, 29th March 2019
KDB Bank Europe Ltd.
KDB Bank Europe signed Statement of Commitment as a confirmation to act as a Market Participant in a manner consistent with the principles of the FX Global Code.
10 December 2018
KDB Bank Europe Ltd.
Renewed KDB NetBank and PC Kontakt services
We are pleased to inform you that our internet banking (KDB NetBank) and the installed corporate client program (KDB PC Kontakt) solutions have been renewed.
Click here to download the information material about the new services and changes in the usage.
Please contact our Call Center, in case
- you have any problem to login or using our services,
- you have any problem with the upgrade of V5.00 PC Kontakt client program to V7.00, or with the installation, if you need technical support, or
- should you have any further questions about the above.
Our Call Center staff is at your service, please call +36 1 473 4440 or +36 1 374 9990, between 7 am and 8 pm on working days.
We hope that you will be satisfied with our renewed NetBank and PC Kontakt services, and you will continue to enjoy our services.
Budapest, 7 May 2018
Yours sincerely,
KDB Bank Europe Ltd.
Dear Customers,
Please be informed that the text messages sent by KDB Bank (e.g. notifications on bankcard/account transactions, NetBank SMS signature password) can now be received from two sender phone numbers.
Telephone numbers certifying the authenticity of text messages sent by KDB Bank are: +36 70 706 0532, +36 30 344 4094
Budapest, February 20, 2018
KDB Bank Europe Ltd.
Renewing KDB NetBank and PC Kontakt installed client program services
Dear Client,
We are pleased to inform you that our internet banking (KDB NetBank) and the installed client program (KDB PC Kontakt) solutions are to be renewed soon.
About the exact date and time of the launch of renewed services (henceforth: transposition) and its process, the start and end time of possible outages, another message will be sent at least 3 days prior to the transposition. Please give special attention to your mailbox in NetBank/PC Kontakt and our homepage.
Most important issues in regards to new services and changes in usage are summarized, click here to read it. Please review our letter very carefully and in case of any arising question turn to the Call Center or your relationship manager.
After the transposition if you have any problem when using our services, or should you have any further questions about the above, please contact our Call Center at +36 1 473 4440 or +36 1 374 9990, between 7 am and 8 pm on working day, our colleagues are ready to assist you.
We hope that the changes in NetBank and PC Kontakt services will have the least discomfort for you, and you will be satisfied with our renewing services, and you will continue to enjoy our services.
Thank you for your cooperation and understanding!
Budapest, 18 January 2018
KDB Bank Europe Ltd.
Change in the telephone number of our KDB Kontakt Call Center service
Dear Customer,
Please be informed that based on the Decree 1/2016 (I. 15.) on the amendment of several decrees on identifier management, issued by the National Media and Infocommunications Authority, the domestic "blue numbers" using area code 40 will be ceased in 2017. According to this, the blue number 06 40 532 532 of KDB Bank Call Center customer service will be cancelled on 31 December, 2017.
Please note that, from 1st of January, 2018 our Call Center customer service will only be available on the already operating phone numbers that can be called both from Hungary and abroad: +36 1 473 4440 and +36 1 374 9990.
In case you wish to contact us via phone, please call the above phone number from now on! If our contact details are stored on your device, then we also recommend updating them as soon as possible.
Yours faithfully,
KDB Bank Europe Ltd.
Dear Clients,
We inform you about 2017 bank holidays of KDB Europe Slovak Branch Office. The branch will be closed on the following days due to Slovakian national holidays:
6th January 2017
14th-17th April 2017
1st May, 8 May 2017
5th July 2017
29th August 2017
1st September, 15th September 2017
1st November, 17th November 2017
25-26th December 2017
Best regards,
KDB Bank Europe Ltd.
Dear Clients,
We inform you that our Bank suspended the sale of mortgage loans for private persons from 17 December 2014.
Best regards,
KDB Bank Europa Ltd.
Budapest, 17 December 2014
Dear Customer!
Please be noted that Prevention of Money Laundering and Counter Terrorist Financing Act of 2007 section 42 requires full customer due diligence, made not earlier than 1st of July, 2013, otherwise the client will not be able to transact after 31st of December, 2014.
If You:
• Established business relationship with the Bank before 1st of July, 2013 or
• have not completed customer due diligence after 1st of July, 2013
in that case, please visit any of our branches for a new customer due diligence until the 31st of December, 2014.
For the location of our branches and opening hours please visit http://www.kdbbank.eu/branches or call +36 40 532 532.
Please kindly note the above. We apologize for any inconvenience that this may have caused you.
Budapest, 2014-08-15
Your Sincerely
KDB Bank Europe Ltd
Dear Clients,
Please be informed that the bankcard SMS transaction limits were decreased to zero in order to prevent bankcard cheating. Please, click here to find more information (English text below).
KDB Bank Europe Ltd.
Dear Clients,
Please be informed, that we terminate EUR nostro accounts with Commerzbank Frankfurt (COBADEFF), with UniCredit Bank Hypovereinsbank Munich (HYVEDEMM) and with UniCredit Bank Austria Vienna (BKAUATWW). Please stop channelling international payments via these accounts and use ING Belgium SA, Brussels instead.
Thank you for your understanding.
Dear Cardholders,
Please be informed that due to a technical problem the bankcard issuing fees will be debited on 21st of May instead of the formerly planned 9th April and first week of May.
Thank you for your understanding.
KDB Bank Europe Ltd.
Dear Customers,
we kindly inform you that the deposit covered loan and overdraft for private individuals have been suspended – temporarily – as of today due to changing legislations.
KDB Bank Europe Ltd.
April 03, 2014.
IMPORTANT INFORMATION FOR CARDHOLDERS!
Please be informed, that our Bank will began the issuance of new VISA chip debit card and withdraw the current VISA (non-chip) cards in November 2013.The issuance of the VISA chip debit cards - in expedited procedure, independently from the currently cards expiry date - will be carried out till 31 December 2013, in which we ask for your kind assistance. Please read attentively the announcement on the card issuance by clicking here.
IMPORTANT INFORMATION FOR CARDHOLDERS!
Please be informed, that our Bank will began the issuance of a new, safer, technically advanced VISA chip debit card and the bank will withdraw the current VISA (non-chip) cards in November 2013.The issuance of the VISA chip debit cards – particularly in the safety of our customers – in expedited procedure, independently from the currently cards expiry date will be carried out till 31 December 2013, in which we ask for your kind assistance. More information