Actual Information

 

Important changes related to login and signing orders in KDB NetBank and KDB PC Kontakt as of September 14, 2019

Dear Clients,

As we informed you earlier, the provisions of the PSD2 European Union Payment Services Directive (2015/2366/EU) on strong customer authentication will enter into force on September 14, 2019. According to the change, from this day the Bank’s electronic channels can be used only with strong customer authentication (also known as two-factor authentication) process, for both login to the service and signing orders. Here are detailed the most relevant changes about KDB NetBank/KDB PC Kontakt (Electra) authentication process enters into force on September 14, 2019. Please read the below written information carefully in order to manage your daily finances smoothly via our electronic channels and avoid any inconveniencies.

Detailed information: https://www.kdbbank.eu/sca

Should you have any questions, please do not hesitate to contact our Call Center at +36 1 473 4440 between 7:00 am and 8:00 pm on working days.

KDB Bank Europe Ltd.

 


Service outage due to system development on September 13, 2019

Dear Client,

 

Please be informed that KDB Bank will perform a planned system development activity on September 13, 2019 (Friday), between 8:00 pm and 12:00 midnight.

Due to our system development, in the mentioned period the KDB NetBank and KDB PC Kontakt (Electra) services will not be available or will have limited availability. During this period login to the services, inquiry of account information, and submit of orders is not possible, or you may experience disruptions in the services. The bankcard service will be continuously available, however the bankcard limit modification will not be possible during this period, therefore if you want to change your bankcard limit, please set the required limit values in advance.

 

We recommend that you schedule your transactions, orders for any of the time before or after the above mentioned service limitation.

 

Thank you for your patience and understanding in advance, and we apologize for any inconvenience it may cause.

 

Budapest, September 11, 2019

 

Yours sincerely,

KDB Bank Europe Ltd.


Dear Customer,

Please be informed that due to system maintenance at our service provider could be outages in the bankcard service and ATM usage on 15th September 2019 (Sunday) from 03:00 AM to 04:00 AM.

Thank you for your patience.

KDB Bank Europe Ltd.


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